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Arik L. Elliott

INFORMATION SYSTEMS TECHNICIAN

Perry, MI | arikelliott@protonmail.com | 517-245-2545 | Microsoft Word-format Resume

Solutions oriented, self-driven software/hardware troubleshooter with five+ years of varied computer and computer-related experience. Adept at diagnosing and identifying solutions to a wide variety of computer issues using skills and training. Readily able to swiftly learn new technologies and systems.

- Detail oriented
- Customer service
- Cross functional collaboration
- Problem solving
- Solution driven
- Thorough verbal communication


PROFESSIONAL EXPERIENCE
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USA Robotic Machine, Eaton Rapids, MI
CNC Machinist and Job Quoter, 8/2019 - 6/2021

Created and designed 3D models of custom metal parts using Mastercam and Fusion360 software. Programmed and operated CNC machining to manufacture parts for military, robotic, and other industries. Leveraged design and machining experience, along with customer service background, to assume responsibility for quoting aspect of business. Created quotes by reviewing all incoming requests and blueprints, obtaining costs from materials providers, and estimating time and labor needed to create required number of parts, increasing customer satisfaction. Collaborated with various providers to obtain best prices and ensure speedy delivery of materials.

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Wal-Mart, Okemos, MI
Customer/Service Associate, Cashier, Lawn and Garden Associate, 10/ 2018 - 8/2019

Effectively diffused and resolved difficult customer situations. Leveraged adaptability to fill in for positions in various areas at short notice. Accurately managed cash inflow and outflow. Assumed responsibility to collect final cash balances from all store registers at closing. Regularly diagnosed and resolved point of sale issues with self-checkout registers. Assisted customers with local and international money transfers, ensuring accuracy and privacy of personal information.

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E9designs, Perry, MI
Web Developer and Graphic Designer, 1/2014 – 5/2018

Designed and set up websites for small business and charitable organizations using Wordpress content management system and HTML/CSS web coding, including designing mockups and communicating via email and phone with clients for final approval. Utilized customer services skills to ascertain client needs and assist with making design decisions. Created logos and other custom graphics and logos using Adobe Illustrator and Photoshop.


SOFTWARE EXPERTISE
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- Windows monitoring and maintenance tools
- Operating system installation
- Linux installation, maintenance, terminal use
- Mastercam and Fusion 360 software
- Adobe Photoshop and Illustrator
- Microsoft Office suite
- Wordpress website management


EDUCATION
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CompTIA A+ Certified, 2021

Michigan State University, Cybersecurity course, 2021
--Coursework: General Cybersecurity, Microsoft Security, Linux Security, Computer Networking, Cloud Security

Baker College, 2015-2016
--Coursework: Graphic Design